FAQ

Advice and answers from the SourcinBox Team.

Help Center

General
APP
Product&Sourcing
Price
Payment
Warehouse
Shipping
Refund&Return
Private Labeling

What does SourcinBox do?

We are a professional dropshipping agent from China. We source products and fulfill orders for Shopify or WooCommerce stores, which includes searching for products, performing the quality check, providing free warehousing service, and delivering the products to your customers.
What are your advantages over other dropshipping agents?

1. Excellent 1-on-1 customer service;
2. Private label service;
3. Cost effective & Fast shipment;
4. Reliable and responsible after-sales service;
5. Powerful & 100% free fulfillment APP with higher efficiency;
6. Favorable PayPal handling fee (2.9% fee rate);
7. Cashback for recharging SourcinBox balance;
8. Multiple shipping options;
9. Free warehousing service.
Could I use CSV to place orders to you?

Yes. You can manually place orders with datasheets, such as CSV or Excel. You can follow the steps in our blog.
(https://sourcinbox.com/post/how-to-place-orders-manually-with-datasheets)
If you have a Shopify or WooCommerce store, you can connect it with SourcinBox APP which will download orders automatically from your store.
If I dropship on Amazon/ eBay, can your company fulfill it?

Yes. You can manually place orders with datasheets, such as CSV or Excel, from other platforms. You can follow the guide in this blog.
(https://sourcinbox.com/post/how-to-place-orders-manually-with-datasheets)
How to connect my Shopify/ Woocommerce store with Sourcinbox?

You can follow the steps in our blogs about connecting Shopify/ and Woocommerce stores.
(https://www.sourcinbox.com/post/woocommerce-integration-with-sourcinbox)
(https://www.sourcinbox.com/post/how-to-add-your-shopify-store-to-sourcinbox)
How can I trust you? Do you offer any guarantees?

Sourcinbox belongs to our formally established company named Hangzhou Panda E-commerce Co., located in Hangzhou, China. We have our own website(https://sourcinbox.com/) and Facebook page(https://www.facebook.com/sourcinbox), and many videos are introducing SourcinBox dropshipping service on YouTube. You can use PayPal to pay for your orders to us, which is protected and guaranteed by PayPal.
What if I have further questions?

Please contact us on Facebook(https://www.facebook.com/sourcinbox), and Skype (yhbtx007) , or by email (support@sourcinbox.com) to get 1-on-1 help from a specific customer manager.
Will SourcinBox share my information with anyone else?

No. We keep your personal/ store/ product/ order information confidential and only use it for registration, order processing, payment and shipment.
What's the MOQ (minimum order quantity) you require?

It depends on the products. Many products don't have any MOQ limit, and some may require a certain MOQ.
What's the benefit of using SourcinBox service?

We provide a one-stop dropshipping supply chain solution. You only need to place orders to us, we will take care of all the rest issues.
We make your dropshipping business more efficient. You can import and manage products easily on SourcinBox. SourcinBox APP enables you to place bulk orders with one click. We offer products with better prices than those offered by AliExpress sellers.
How long do you need to process my orders?

Whenever we receive your orders:
If you don 't have stock in our warehouse, we need at least 3 days to source the products before we send out the products from our warehouse to your customers.
If you have stock in our warehouse, we can send out the product in one day.
How can we cooperate with you?

We accept orders that you placed on SourcinBox APP. We will guide you to use the APP step by step if you have any problems.
How does SourcinBox charge for the dropshipping service?

We only charge you the total product price and the shipping cost of each order. SourcinBox APP, quality control and warehousing service are all free of charge.
Will you put any invoices/receipts/marketing materials in the package?

No, we won't. Please don't worry about this.