Updated: 2022-05-26 15:15:00
A customer manager code is not mandatory for signing up. But if you don't have any yet, please contact us to get one to enjoy 1-on-1 customer service provided by a customer manager who helps you with all matters.
Please login with the email address, not the username.
Add Shopify stores: How to connect Shopify store with SourcinBox app.
Add WooCommerce stores: How to connect WooCommerce store with SourcinBox app.
For eBay, Amazom, or other stores, you can place orders manually with datasheets on SourcinBox app.
Or if you already have a customer manager code, please enter the code on the dashboard of SourcinBox APP. You'll see the contact info of your customer manager.
We source products already with orders regularly placed on a daily or weekly basis. We aren't able to process random products without orders.
Please send us your sourcing requests on SourcinBox APP. It's better to send us AliExpress product links or your store links, so we can check the product details to find exactly the same products.
We will source the products from suppliers (factories) and add them to the APP for you to check the prices and other details.
1. If you import products to your store from the marketplace of SourcinBox APP, the products are connected with SourcinBox automatically.
When you confirm the connection requests on APP, the disconnected products will show as connected, so that the orders of the products will be synced to the SourcinBox APP automatically.
When orders are synced to the APP (in "Manage Orders-SourcinBox Orders" section), you can make instant payment by PayPal, PIX, or SourcinBox balance.
To recharge (top-up) your SourcinBox balance, please use PayPal, Payoneer, PIX, Boleto, or Wire Transfer.
Upon your payment, we will purchase products from manufacturers and process your orders.
The order processing time before shipment:
24 hours, with prepaid inventory kept in our warehouse;
3-5 days, without the inventory in our warehouse.
When parcels are shipped out from our warehouse, tracking numbers will be uploaded to your store automatically, which triggers Shopify/ Woocommerce to send fulfillment notification emails to your customers.
A notification email contains a link with the tracking number.
Please let us know the order issues by contacting your customer manager or opening a support ticket.
Please feel free to contact us.